Privacy Policy

Introduction

This Privacy Policy explains how Tarsil collects, uses, stores, shares, and protects information when Customers and users access Tarsil Services.

Information We Collect

Tarsil may collect:

Account Information

  • Name
  • Company name
  • Phone number
  • Email address
  • Business address
  • Tax information
  • Billing information
  • Login credentials
  • Role and permission details

Business Data

  • Customers
  • Vendors
  • Items
  • Prices
  • Orders
  • Invoices
  • Deliveries
  • Collections
  • Payments
  • Balances
  • Inventory
  • Routes
  • Zones
  • Warehouses
  • Branches
  • Production data
  • Accounting entries
  • Reports

Staff and Field Data

  • Staff names
  • Phone numbers
  • Assigned customers
  • Assigned zones
  • Attendance/activity data
  • GPS/location data
  • Delivery timestamps
  • Collection records
  • Proof-of-delivery data
  • Device activity
  • App sync logs

End-Customer Data

  • Names
  • Phone numbers
  • Addresses
  • Orders
  • Invoices
  • Payment status
  • Delivery status
  • Communication preferences

Technical Data

  • IP address
  • Device information
  • Browser information
  • App version
  • Operating system
  • Error logs
  • Usage logs
  • API logs
  • Security logs

Payment-Related Data

Tarsil may process payment-related information through licensed payment partners, banks, aggregators, or gateways. Tarsil does not claim to be a bank or regulated financial institution unless explicitly licensed to do so.

How We Use Information

Tarsil uses information to:

  1. Provide the Services.
  2. Create and manage accounts.
  3. Process subscriptions and invoices.
  4. Enable mobile and cloud operations.
  5. Track deliveries and field activities.
  6. Generate reports and dashboards.
  7. Provide customer support.
  8. Send notifications.
  9. Integrate with third-party services.
  10. Improve product performance.
  11. Detect fraud or misuse.
  12. Maintain security.
  13. Comply with law.
  14. Develop anonymized or aggregated insights.
  15. Provide AI-powered features, where enabled.

Legal Basis and Customer Responsibility

The Customer is responsible for ensuring it has a valid legal basis to upload and process Personal Data in Tarsil.

This may include:

  • Consent
  • Contract performance
  • Legitimate business purpose
  • Employment relationship
  • Legal obligation
  • Customer relationship management

Sharing Information

Tarsil may share information with:

  • Cloud hosting providers
  • SMS/WhatsApp providers
  • Payment processors
  • Banks
  • Tax authorities or FBR systems
  • Mapping providers
  • Notification providers
  • Support tools
  • Analytics providers
  • Professional advisors
  • Legal authorities where required
  • Integration partners authorized by Customer

Tarsil does not sell Customer Data.

Data Retention

Tarsil retains data while the account is active and for a reasonable period after cancellation, termination, or inactivity.

Retention may depend on:

  • Legal requirements
  • Tax requirements
  • Backup cycles
  • Dispute resolution
  • Security investigation
  • Customer request
  • Contractual obligations

Data Deletion

Customers may request deletion of their data, subject to:

  • Legal obligations
  • Outstanding dues
  • Backup retention cycles
  • Dispute requirements
  • Tax/accounting obligations
  • Security requirements

Data Security

Tarsil uses reasonable technical and organizational measures to protect data.

These may include:

  • Role-based access controls
  • Secure hosting
  • Encrypted communication where applicable
  • Database backups
  • Access restriction
  • Monitoring
  • Staff confidentiality
  • Security reviews
  • Incident response procedures

No system is 100% secure. Customers are responsible for securing their own credentials, devices, internet connections, staff access, and internal processes.

International Transfers

Tarsil may use cloud or third-party services hosted outside Pakistan. By using Tarsil, Customers authorize Tarsil to process and transfer data where required to provide the Services, subject to reasonable safeguards.

Children

Tarsil is intended for business use and is not designed for children under 18.

Government and Legal Requests

Tarsil may disclose data where required by law, court order, regulator, law enforcement, tax authority, or government agency.

Where legally permitted, Tarsil may notify the Customer of such requests.

Contact

Privacy-related requests may be sent to:

Email: [info@tarsil.io]

Address: Tarsil Systems (Pvt.) Ltd., Lahore, Pakistan

 

Scroll to Top